Business Information

Maesly London is an online women's clothing store serving customers across the United Kingdom. Below you will find our business details and key information about ordering from us.

Business Details

Store Name: Maesly London
Address: Unit G17, Atlas Business Centre, Oxgate Lane, Cricklewood, London, NW2 7HJ, United Kingdom
Email: info@maeslylondon.com
Phone: +44 7473 951466

Maesly London is an online-only store. We do not operate a physical retail shop and do not offer in-person services.

Fulfilment & Shipping

Orders are shipped from our fulfilment centre and delivered by trusted logistics partners.

Estimated delivery time is 5–12 business days, including 1–3 business days of processing. UK shipping is free on every order. For full details, please see our Shipping Policy.

Customer Support

You can contact us by email, by phone or via our contact form.

Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (UK Time)
Saturday & Sunday | 10:00 - 16:00 (UK Time)

We aim to respond to all inquiries within 24 hours.

Returns & Refunds

We offer a 14-day return policy from the date of delivery.

Items must be returned unused and in their original condition.

Return shipping costs are the responsibility of the customer, unless the item is damaged, faulty or incorrect.

For full details, please see our Return & Refund Policy.

Payments & Security

All payments are processed through secure and trusted payment providers.

We accept Visa, Mastercard, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. For full details, please see our Payment Policy.

Transparency

We aim to provide clear and accurate information across our website, including product details, pricing, delivery times and policies. If you have any questions, please feel free to contact us.